tided@ukhomefragrance.com

+44 7961 977640

The Mill House Court Farm, Church Lane, Norton, Worcester WR5 2PS, UK

HOME FRAGRANCE

Shipping Policy

Effective Date: August 5, 2026

Welcome to ukhomefragrance.com (the “Site”), operated by HOME FRAGRANCE FILLERS UK LTD (“we,” “us,” or “our”). We specialize in providing beautifully crafted desktop fragrance lamps, ceramic candle warmers, and premium aromatherapy accessories. We are committed to delivering your products to you safely, securely, and as quickly as possible.

Please read this Shipping Policy carefully before placing your order. By completing a transaction on our Site, you agree to the processing times, delivery schedules, shipping fees, and policies detailed below.

1. SHIPPING DESTINATIONS

We proudly fulfill and ship orders to customers located throughout the United Kingdom (UK) and select international destinations.

  • Domestic Coverage: Includes mainland England, Scotland, Wales, and Northern Ireland. Please note that deliveries to remote areas, such as the Scottish Highlands, Isle of Man, and Channel Islands, may experience slightly longer transit times.
  • International Coverage: We ship to select European countries. If your country is not available at checkout, please contact our customer support team to see if custom shipping arrangements can be made.

2. ORDER PROCESSING TIME

All orders are processed and prepared for shipment from our facility within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive a secondary notification email containing comprehensive tracking information once your order has officially handed over to our courier partners.
  • Orders placed after 2:00 PM GMT on Fridays, or anytime during Saturdays and Sundays, will begin processing on the following Monday morning.
  • During high-volume seasonal periods (such as Black Friday, Christmas, or major promotional events), processing times may extend up to 5 business days. We appreciate your patience during these peak times.

3. SHIPPING RATES & DELIVERY ESTIMATES

Shipping costs and estimated delivery times are calculated based on the weight of the items, the total order value, and the destination address. All final shipping charges will be clearly displayed at checkout before you finalize your payment.

United Kingdom (Domestic Shipping):

  • Standard UK Shipping: Estimated delivery within 3 to 5 business days after processing.
    • Orders under €50.00: Charged at a flat rate of €4.99.
    • Orders over €50.00: Eligible for Free Standard Shipping.
  • Express UK Shipping: Estimated delivery within 1 to 2 business days after processing. Available for a flat rate of €8.99 at checkout.

International Shipping (Europe):

  • Standard International Shipping: Estimated delivery within 7 to 14 business days, depending on the destination country and local customs clearance procedures. Shipping fees are calculated dynamically at checkout based on package weight.

Please note: Delivery timelines are estimates provided by our courier services and are not absolute guarantees. Unexpected delays due to severe weather conditions, industrial action, or regional logistics disruptions may occasionally occur.

4. TRACKING YOUR SHIPMENT

Transparent tracking is provided for every order placed on our Site to ensure peace of mind.

  • As soon as your order leaves our warehouse, an automated email will be sent to the address provided during checkout (e.g., your contact email or tided@ukhomefragrance.com format updates). This email will contain a direct tracking link and a tracking number.
  • Please allow up to 24 hours for the courier website to update the initial tracking status after receiving your link.
  • You can monitor the real-time progress of your package directly on the courier’s portal or by logging into your customer account on our website.

5. DELIVERY CONDITIONS & CUSTOMER RESPONSIBILITY

To guarantee successful delivery, please ensure you review and comply with the following criteria:

  • Accurate Shipping Information: The buyer is entirely responsible for entering the correct full legal name, delivery address, postal code, and an active phone number at checkout. We are not liable for packages that are lost, delayed, or delivered to the wrong address due to inaccurate or incomplete information supplied by the customer.
  • Address Correction Window: If you notice a typo or mistake in your shipping details after ordering, you must email us immediately at tided@ukhomefragrance.com within 2 hours of placing the order. Once an order is processed or dispatched, we cannot alter the delivery destination.
  • Failed Delivery Attempts: Our couriers will typically attempt delivery up to two or three times. If no one is available to sign for or accept the package, it may be left in a safe place, with a neighbor, or held at a local collection depot. If a package is returned to our warehouse because the customer failed to collect it or refused delivery, the customer will be responsible for the original shipping fees and any return-to-sender charges incurred.

6. IMPORT DUTIES, TAXES, AND CUSTOMS (INTERNATIONAL ORDERS)

For all orders shipped outside of the United Kingdom:

  • Your shipment may be subject to local import duties, customs tariffs, Value Added Tax (VAT), and administrative fees once the package reaches your destination country.
  • All customs clearances, duties, and taxes are the sole responsibility of the customer. HOME FRAGRANCE FILLERS UK LTD does not calculate, collect, or pay these fees on your behalf.
  • We recommend contacting your local customs office before placing an order to fully understand potential charges, as customs policies vary significantly around the world.

7. DAMAGED OR LOST PACKAGES IN TRANSIT

We wrap our delicate ceramic, concrete, and glass lamps securely with specialized protective cushioning to mitigate transit risks.

  • Items Damaged During Transit: If your package arrives with visible external damage or the items inside are broken, please refer strictly to our Refund and Returns Policy. You must report the damage with clear photo and video evidence to tided@ukhomefragrance.com within 48 hours of delivery.
  • Lost Shipments: If your tracking link shows no activity for over 7 consecutive business days past the expected delivery date, please notify our customer support team. We will open an official investigation with the courier service. An item can only be deemed legally lost after the courier finishes its formal internal investigation, at which point we will issue a full replacement or refund.

8. SHIPMENT RESTRICTIONS

  • We do not ship to P.O. Boxes, APO, FPO, or DPO addresses due to courier restrictions on electrical goods and delicate glass shipments. A physical residential or commercial address must be provided.
  • Certain dense products, like our Industrial Concrete Base Lamps, may be restricted from standard international air freight due to weight limitations. We will contact you directly if your order requires alternative shipping quotes.